Tag: human centered design

In today’s episode, I speak to Nick Mann, Founder and Principal of Polaris Lawyers.  Polaris Lawyers was formed in 2017 with a vision to create the......

In last week’s episode I shared 3 pivot points that you need to consider – your positioning, your solutions and your delivery.  In this......

Ian spoke to his customers and learnt that they cared most about cost, communication and care, three basics that, surprisingly, can make for quite......

There are plenty of lawyers who want to change the way they practice law, but by far the biggest challenge they face is getting......

This week I’m introducing you to one of my favourite topics – productised services! Productised services are a hybrid between products and services. They......

The truth is, while there isn’t any one lever you can pull that will guarantee your success, there is one lever that matters more......

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