In today’s episode, I speak to Nick Mann, Founder and Principal of Polaris Lawyers. Polaris Lawyers was formed in 2017 with a vision to create the most client-centric personal injury firm in Australia. They were named Best Law Firm at The Australian Law Awards last year and as far as Nick is concerned, they’re just getting started!
Here’s a summary of the things we talk about:
2:38 What drives Polaris’ vision to create the most client-centric personal injury firm in Australia
3:56 What does it mean for us to put ourselves in the shoes of the client
4:54 Client journey mapping and other ways to understand clients
6:33 Drafting and “mum testing” a plain English cost agreement
10:48 Do we double the vulnerability, or help the clients and rebuild trust?
12:38 Giving away information for free
15:38 Clients are comparing lawyers to every other service they engage with as a consumer
19:08 Running a paperless office and using cloud technology
22:47 Offering remote work in a substantial way
23:36 Polaris’ approach to teamwork, team values and goal setting
28:17 Are retrospective annual performance reviews really effective?
29:53 How technology fits in
33:26 Find likeminded people who are prepared to challenge you
This episode is brought to you by Legalite Horizons
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Links
- Find out more about Polaris Lawyers at their website or on Facebook
- Download your copy of my new e-book, 80 tips to make your law firm survive and thrive
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- Connect with me on LinkedIn
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